Player Life-Cycle Management
Unified Bonus Management
At the core of any successful operation, lies the need to quickly and accurately disseminate information. Managing the flow of information, from multiple sources, and configuring to be business ready is a key factor. The foundation of all platform configurations at Omega Gaming is our Core Management System (Omega CORE), a leading-edge management, reporting and administration product. A modern online gaming system needs to incorporate sophisticated products and central back office functions so that the business can deliver a seamlessly unified experience, for both the customer and administrators managing the customer experience. Omega CORE is the essential backbone which allows this vision to be implemented.
Omega CORE serves as much more than a simple reporting application. Our Core Management System allows organizations to keep their thumb on the pulse of operations; efficiently and effectively providing the tools that allow administrators and support representatives to perform their job functions. The fully web based interface, with innovative reporting, central player and role management; serves as a very user-friendly and powerful resource.
The evolution of Omega CORE stems from years of extensive live production experience with multiple products. Working with various products and platforms and has helped shape the features and design, resulting in what we feel is one of the most comprehensive game reporting and administration products available today.
Omega CORE features include, but are not limited to:
Key Product Features
- Designed from the ground up as a centralized, secure, high availability back-end system; integrating both Omega and 3rd party gaming systems
- Fully web based interface, making access simple and secure
- Robust & Scalable
- Accurate & Secure
- Flexible & Extensible
- Documented full Failover and Disaster recovery process
Consolidated Business Intelligence
- Industry leading KPI snapshots with expandable, detailed analysis
- Fraud Management
- Know Your Customer (KYC) integration allows for proper due-diligence and regulatory compliance
- Consolidated Reporting
- Multi-Brand functionality
- Amalgamated Affiliate Management (or 3rd Party Integration)
- Employee Role Management allows different levels of access across Product Lines, with administrative event tracking
- In-depth Financial Reporting (Game and Customer performance)
- Multi-currency, third party audits and regulatory reporting
- Multiple format Data export
- Centralized Player Management / View and Manage Customer
- Add or deduct money, bonus money or points for customer accounts
- Customer focused Registration System / Player Services
- Centralized Payment Processing (Common Wallet or Chip Transfer from main account to other products)
- IM Chat Application
- Set-up of proprietary functions such as bonus programs and frequent player programs
- Centralized and Comprehensive Bonus, Coupon and Loyalty Point programs
- Dynamic data-mining / Query Building for Customer Loyalty and Retention (personalized player communication, dispute resolution, tracking and sorting players into convenient categories, etc.)
If you are interested in any of our products or services, please contact one of our gaming specialists for more information.